Execution log

The execution log records every workflow step PropLink has run. Useful for audit, for spotting workflows that misfire and for confirming a specific action did happen on the date you say it did.

What it shows

Each entry records:

• The workflow (arrears, maintenance, approval, scheduled).
• The case or record the workflow ran on.
• The step that ran.
• The trigger that fired the step (days past due, scheduled time, event).
• The output (the message sent, the document generated, the task raised).
• The user or system that owned the action.
• The timestamp.
• The outcome: success or failure.

Filtering

• By workflow — only see steps from a specific workflow.
• By date range — last 7 days, last 30 days, custom.
• By outcome — successes only, failures only.
• By case — every step on one arrears case or one work order.
• By template — every time a specific template was used.

Failure investigation

For failed steps, the entry includes:

• The error message.
• The downstream system involved (email provider, document renderer, integration).
• The number of retries attempted.
• A link to the related record.

Use the log to spot patterns. Multiple failures from the same template usually mean the template references a merge field that no longer exists.

Export

The log exports to CSV. For an annual audit or a tribunal-evidence request, export the slice you need and attach.

Retention

Execution log entries persist for as long as the organisation exists. Like the main audit trail, they are never deleted.