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Email templates

Every transactional email PropLink sends runs through an editable template: invitation emails, invoice notifications, payment receipts, statement reminders, arrears letters, ticket replies. Templates live under Settings → Templates → Email templates.

What you can edit

For each template:

The subject line.
The body, with merge fields.
The logo and colours, inherited from your branding.
The signature block.
The reply-to address.

Merge fields

Templates use double-brace placeholders that PropLink replaces at send time:

Field	Replaced with
`{{contact.first_name}}`	Recipient's first name
`{{contact.full_name}}`	Recipient's full name
`{{site.name}}`	Site name
`{{unit.reference}}`	Unit reference
`{{invoice.number}}`	Invoice number
`{{invoice.due_date}}`	Invoice due date
`{{invoice.amount}}`	Formatted invoice amount
`{{organisation.name}}`	Your trading name
`{{organisation.support_email}}`	Your support address

The full list of merge fields appears in the template editor's right rail.

Edit a template

Open Settings → Templates → Email templates.
Pick the template.
Edit the subject, body or merge fields.
Use the preview to see how the email looks for a test recipient.
Save as a new version.

Versioning

Every save creates a new version. Sent emails keep the version they were sent under, so the audit log always shows what the recipient actually received, even after you have edited the template.

You can revert to a previous version under Templates → template → Version history → Restore.