I see two different totals on the same screen

Symptom

Two numbers on the same page that should agree do not. For example a unit's balance differs between the summary card and the statement total.

Cause

• One number includes pending records, the other excludes them. Pending invoices and unprocessed receipts can show in one view but not another.
• One number is gross and the other is net of available credit.
• Pagination. The summary tile shows organisation-wide totals; the list below is filtered.
• Stale cache. Your browser tab has not refreshed.
• Currency mix. Multi-currency records aggregate at a default rate that may differ between summaries.

Fix

1. Force-refresh the page.
2. Open both numbers' detail to see what each includes.
3. Check if filters are active on the list.
4. Confirm the date range applied to each calculation.
5. Check if pending records are being included in one and not the other.

Prevent it next time

• Apply the same filters and dates consistently when comparing numbers.
• Treat the trial balance as the canonical source for any accounting question.

Still stuck?

Contact PropLink support with screenshots of both numbers and the page URL.