All products

Status references

Debtor invoice statuses

Status	Meaning	Allowed actions
Draft	Created but not yet submitted	Edit, submit, delete
Pending approval	Awaiting approver	Approve, reject, withdraw
Approved	Posted to ledger	Send, void, apply credit
Sent	Marked as delivered	Apply credit, void (creates credit note)
Paid	Settled in full	Void (creates credit note)
Voided	Reversed	(no further actions)

Creditor invoice (bill) statuses

Status	Meaning
Draft	Created, not submitted
Pending approval	Awaiting approval
Approved	Posted to ledger
Paid	Payment made
Voided	Reversed
On hold	Disputed or awaiting evidence

Payment statuses

Status	Meaning
Pending	Submitted to processor (GoCardless, Stripe)
Succeeded	Confirmed by processor
Failed	Processor reported failure
Reversed	Compensating entry posted

Work order statuses

Status	Meaning
Draft	Created, not sent
Sent for quote	Vendor invited, no quote yet
Quoted	Quote received
Approved	Quote accepted
In progress	Vendor on site
Completed	Vendor marked complete
Pending review	Awaiting manager close-out
Closed	Finalised
Cancelled	Cancelled before completion

Issue statuses

Status	Meaning
Open	Logged, not yet triaged
Triaged	Triaged, awaiting action
Assigned	Assigned to staff or contractor
In progress	Being worked on
Resolved	Fixed
Dismissed	No further action

Ticket statuses

Status	Meaning
Open	Awaiting response
Waiting on customer	Awaiting reporter's reply
In progress	Being worked on
Resolved	Fix delivered
Closed	Final
Reopened	Closed but reopened

Maintenance event statuses

Status	Meaning
Active	Scheduled
Paused	Temporarily suspended
Ended	No further occurrences

Vendor statuses

Status	Meaning
Active	Eligible for work
On probation	Performance under review
Restricted	Limited to specific categories
Suspended	No new work allowed
Archived	Removed from panel

Last reviewed 10 May 2026.