Work order analytics

Work order analytics tell you what is happening operationally: how many work orders are open, how much they cost, who is doing them well.

Metrics covered

• Volume — work orders opened, closed and cancelled in the period.
• Spend — total awarded value, total billed value, total variance.
• Completion — percentage completed on time, average time to completion.
• Category mix — share of work orders by service category.
• Top vendors — by volume, by spend, by completion rate.
• Site mix — work orders per site, spend per site.
• Quality — average rating per vendor and per category.

Run the report

1. Open Reporting → Operational → Work order analytics.
2. Pick the period and any filters.
3. Run.

Slicing

The report supports comparison cuts:

• This quarter vs last quarter.
• Site A vs site B.
• Vendor A vs vendor B.
• Category mix this year vs last year.

Use comparisons to spot creeping cost categories or under-performing vendors.

Use cases

• Operations review — monthly look at what is moving through the system.
• Procurement strategy — which categories are blowing the budget, which need more panel competition.
• Vendor reviews — pair with Vendor performance for the panel meeting.
• Capital planning — recurring high-volume work in a category may justify a service agreement instead.

Export

PDF, Excel, CSV.