Stripe

PropLink integrates with Stripe for card payments on debtor invoices. Residents pay through ResidencePort and the receipt posts automatically.

Connect a Stripe account

1. Open Settings → Integrations → Stripe.
2. Click Connect.
3. You are redirected to Stripe to sign in or create an account.
4. Authorise PropLink as a connected app.
5. PropLink confirms the connection and stores the Stripe account ID.

If you do not have a Stripe account yet, the signup happens during this step.

Enabling card payments per invoice

By default, every debtor invoice offers card payment in addition to Direct Debit. To disable on specific invoices (some firms prefer Direct Debit only):

1. Open the invoice.
2. Click Payment options.
3. Untick Card payment.
4. Save.

Payment flow

1. Leaseholder opens the invoice in ResidencePort.
2. Clicks Pay.
3. Picks card payment.
4. Stripe Checkout opens.
5. Leaseholder enters card details and confirms.
6. Stripe charges the card.
7. Stripe reports success back to PropLink.
8. PropLink records a receipt against the invoice.

3D Secure

Stripe enforces 3D Secure (the bank's authentication step) where required. PropLink handles the redirect flow inside ResidencePort.

Refunds

To refund a card payment:

1. Open the receipt.
2. Click Refund.
3. Enter the amount.
4. Confirm.

PropLink instructs Stripe to refund. The refund typically lands on the cardholder's statement within 5 to 10 days.

Fees

Stripe charges a per-transaction fee. The fee is borne by the agent unless you have configured pass-through fees (your service charge demand includes a card surcharge). UK consumer regulations restrict card surcharging on consumer cards; speak to your advisor before enabling.

Webhook handling

PropLink listens to Stripe webhooks to:

• Confirm successful charges.
• Mark failed payments.
• Record disputes and chargebacks.
• Update card details on stored payment methods.

Webhook events are visible under Settings → Integrations → Stripe → Events for audit.

Apple Pay and Google Pay

Coming soon. Stripe supports both natively, and PropLink will enable them in ResidencePort once the wallet flows are wired through.