All products

The PropLink ecosystem

PropLink is one platform behind several front doors. Every interface reads and writes the same data, there are no copies, no exports, no overnight syncs.

The map

                            ┌───────────────────────────────┐
                            │   PropLink admin app          │
                            │   your-org.proplinkcloud.com  │
                            │                               │
                            │   Block · Facilities · HRB    │
                            │   Lettings · shared features  │
                            └─────┬───────────────────┬─────┘
                                  │  same data layer  │
        ┌─────────────────────────┼───────────────────┼──────────────────────────┐
        │                         │                   │                          │
┌───────▼────────┐  ┌─────────────▼────────┐  ┌───────▼────────┐  ┌──────────────▼──────────┐
│ ResidencePort  │  │ ContractorPort       │  │ BuildingThread │  │ Facility Report (mobile)│
│ leaseholders   │  │ work-order responses │  │ HRB residents  │  │ site managers           │
└────────────────┘  └──────────────────────┘  └────────────────┘  └─────────────────────────┘

                            ┌───────────────────────────────┐
                            │   PropManager AI              │
                            │   chat layer on top of all    │
                            │   of the above (Coming soon)  │
                            └───────────────────────────────┘

                Integrations: GoCardless · Stripe · SendGrid · Mapbox · Gotenberg

Who uses what

Interface	Who	What they do
Admin app	Property managers, accountants, administrators	Set up sites, raise demands, reconcile bank accounts, run reports, approve work, configure the platform.
ResidencePort	Leaseholders, tenants	View their statement, pay an invoice, raise a request, read building notices, access shared documents.
ContractorPort	Contractors invited to a specific work order	Open a single-use link, submit a quotation, upload certificates, mark the work complete.
BuildingThread (Coming soon)	Residents of high-risk buildings, the Building Safety Regulator	Read the safety case, see what is on the golden thread, raise safety concerns.
Facility Report	Site managers	Log issues on site with photos, work orders, tickets, push notifications, offline-friendly.
PropManager AI (Coming soon)	Property managers	Ask questions of the portfolio in plain English, have drafts of letters, demands and reports created for them.

Everything reads and writes the same database. There is no synchronisation between systems, the contractor who marks a work order complete on ContractorPort is hitting the same record the property manager sees in the admin app at the same instant.

A worked example:

A leaseholder logs an issue on ResidencePort: "leak in the main hallway ceiling".
The issue appears in the admin app under the site's Issues tab.
A manager converts the issue into a work order and invites Bright Spark Plumbing to it via email.
The plumber clicks the ContractorPort link, uploads a fixed-price quotation of £450, attaches their public liability insurance certificate and their gas safe registration.
The manager reviews the quotation and approves it.
The plumber attends, replaces a length of pipework, uploads two photos and a certificate of works.
The plumber marks the work order complete.
The supplier invoice from Bright Spark for £450 arrives, either uploaded by the manager or coded directly to the work order via a bill workflow.
The bill is paid out of the site's bank account.
The audit trail on the issue, the work order, the invoice and the payment all line up. The leaseholder sees "resolved" on ResidencePort.

Authentication boundaries

Every front door has its own sign-in, but they all live inside the same authentication system.

A PropLink staff user has a username and password and a second factor (OTP via email or an authenticator app).
A leaseholder signs in to ResidencePort with their email and an OTP, no password required.
A contractor on ContractorPort uses a signed link with a time limit. No long-term account is created unless the contractor uses ContractorPort regularly enough to be issued an account.
A site manager on the Facility Report app uses email and OTP.

There is more detail in Subdomain architecture.

Where each integration lives

Integration	What it does	More
GoCardless	Direct Debit collection and Open Banking bank feeds.	GoCardless
Stripe	Card payments for one-off invoices.	Stripe
SendGrid	Transactional email sending and delivery tracking.	SendGrid
Mapbox / Google Maps	Address autocomplete, geocoding and on-screen maps.	Mapbox and Google Maps
Gotenberg	Server-side PDF rendering for invoices, statements and reports.	Gotenberg