Portals and apps
The PropLink admin app is the interface for managers, accountants and administrators. Everyone else gets a portal or an app designed for the job they need to do. Each one writes back to the same data as the admin app, so a manager sees the same record as the resident, the contractor or the site staff.
The four front doors
- ResidencePort
- A full self-service portal for leaseholders and tenants. They sign in, view their statement, pay an invoice, raise a request, read building notices and access shared documents.
- ContractorPort
- A focused tool used by contractors who are invited to a specific work order. They open a single-use link, submit a quotation, upload certificates and mark the work complete. It is not a general self-service portal, its scope is a single work order at a time.
- BuildingThread (Coming soon)
- The golden thread portal for residents of high-risk buildings. Gives residents and the Building Safety Regulator structured access to safety information for a building.
- Facility Report
- A native mobile app for site managers. Log issues on site with photos, update work orders, respond to tickets, receive push notifications.
How they differ
| Property | ResidencePort | ContractorPort | BuildingThread | Facility Report |
|---|---|---|---|---|
| Audience | Leaseholders, tenants | Contractors on a specific work order | Residents of an HRB, the Regulator | Site managers |
| Account model | Long-term account | Single-use signed link | Long-term account | Long-term account |
| Authentication | Email + OTP | Signed token in link | Email + OTP | Email + OTP |
| Scope | The user's units | One work order | One building | The user's assigned sites |
| Status | Live | Live | Coming soon | Live |
| Branding | Per organisation | None | Per organisation | None |
| Subdomain | your-org.residenceport.com | contractorport.com/<token> | your-org.buildingthread.com | n/a (mobile app) |
In this section
The pages cover each portal in detail: who uses it, how they sign in, what they can see and what managers configure on their behalf.
What all portals have in common
- Every action a portal user takes is recorded in the audit trail of the underlying record. A manager sees "Mr Patel paid £450 via ResidencePort on 10 May 2026" exactly as the system experienced it.
- Permissions are enforced as strictly on portals as on the admin app, a leaseholder can only see their own units, a contractor can only see the work order their link is scoped to, an HRB resident can only see their building's golden thread.
- Portals do not give access to any other organisation's data. The subdomain-and-tenant rules in Organisations and multi-tenancy apply identically.