A maintenance event hasn't generated its work order

Symptom

A maintenance event was due to raise a work order automatically but no work order was created.

Cause

• The event is not configured to auto-raise (it is set to require manual confirmation).
• No default vendor is set for the event.
• The default vendor's insurance or certification has expired, blocking auto-dispatch.
• The maintenance workflow that drives the auto-raise has been paused or disabled.
• The event has been skipped for this occurrence.

Fix

1. Open the maintenance event.
2. Check the schedule: is auto-raise on?
3. Check the default vendor: is one set, and is their cover current?
4. Check the workflow under Settings → Workflows → Maintenance workflows.
5. Check the event's history for a skip or pause.

If everything is in order, manually raise the work order: open the event and click Raise work order now.

Prevent it next time

• Review your maintenance workflows quarterly.
• Keep an eye on vendor compliance expiries; they block auto-dispatch.

Still stuck?

Contact PropLink support with the event reference.