PDF download is blank

Symptom

You click Download PDF and the resulting file is empty, has no content, or shows a broken layout.

Cause

• The template has a broken merge field. A field like {{leaseholder.name}} no longer exists and the renderer fails silently.
• The data is missing. The record has no line items, or the linked contact has no address.
• The Gotenberg PDF service is temporarily unavailable.
• Browser cached an old version. A force-refresh may fix it.

Fix

1. Force-refresh the page (Ctrl+Shift+R or ⌘+Shift+R).
2. Open the record and check every relevant field is filled.
3. If the template is custom, open it and check for orphan merge fields.
4. Try a different document on the same template — if that also fails, the template is the issue.
5. Try again in a few minutes if the issue may be a temporary platform outage.

Prevent it next time

• Test templates after editing by previewing against sample data.
• Avoid removing data fields without checking which templates reference them.

Still stuck?

Contact PropLink support with the record reference and the template name.