ResidencePort says no access

Symptom

A resident receives a no access error when trying to sign in to ResidencePort, or sees an empty dashboard.

Cause

• The contact has not been invited to ResidencePort.
• The contact is not linked to any units. ResidencePort needs at least one unit link to show data.
• The contact's account has been deactivated.
• The contact is signing in with the wrong email (one not registered).

Fix

1. Confirm the contact has been invited under Contacts → contact → Invite to ResidencePort.
2. Confirm the contact is linked to at least one unit with the right role.
3. Confirm the contact's account is active.
4. Confirm the email they are using matches the one on the contact record.
5. Resend the invitation if needed.

Prevent it next time

• Invite residents at onboarding rather than on demand.
• Include the right unit links in the bulk contact import.

Still stuck?

Contact PropLink support with the resident's email and the site they should have access to.