A reconciled bank line shouldn't be there

Symptom

You spot a bank line that has been reconciled against the wrong ledger entry, or against a ledger entry that should not exist.

Cause

• Wrong match during reconciliation. A coincidental amount and date pair got matched.
• Duplicate ledger entry that should have been voided before reconciliation.
• Bank line uploaded twice (a CSV import error or a bank feed retry).

Fix

1. Open the bank account.
2. Switch to the Reconciled tab.
3. Find the wrongly-reconciled match.
4. Click Unreconcile.
5. Confirm. Both lines return to the awaiting lists.
6. Make the correct match, or void the spurious entry.

PropLink keeps the original match and the unreconciliation on the audit trail.

Prevent it next time

• Avoid auto-matching for new bank accounts until you have built confidence.
• Review reconciled batches before closing the period.
• Lock periods once you are sure they are correct.

Still stuck?

For complex cases involving multiple mis-reconciled lines, contact PropLink support. We can help unwind the entries in the right order.