An invoice won't approve

Symptom

The Approve button on a debtor invoice is disabled or shows an error.

Cause

• You do not have the Approve invoice permission.
• The invoice has missing required fields (issue date, due date, line items).
• Line items code to inactive ledger accounts.
• The invoice's issue date falls in a locked accounting period.
• An approval chain applies and you are not in the chain.

Fix

1. Check your role for the Approve invoice permission.
2. Open the invoice in edit mode and confirm every required field is filled.
3. Re-code any line item that uses an archived ledger account.
4. Confirm the issue date is in an open period.
5. If an approval chain is required, route the invoice to the first approver.

Prevent it next time

• Use site configuration templates so new sites start with the right approval chain.
• Avoid archiving ledger accounts that are still in use.

Still stuck?

Contact PropLink support with the invoice number and a screenshot of the error.