Troubleshooting

Every article in this section is titled by the symptom , "I can't log in", "Bank statement import shows zero rows", "An invoice won't approve". The body follows a single structure:

1. Symptom, what you see on screen.
2. Cause, the most likely reasons.
3. Fix, the steps to resolve.
4. Prevent it next time, what to change going forward.
5. Still stuck?, when to escalate to PropLink support.

How to use this section

Use the search at the top of the page, describe what is going wrong in your own words. The article that matches will usually appear in the first three results.

If you cannot find an article that matches:

• Check the History and Notes panel on the record you are working with. Many issues are explained there.
• Check Settings → Audit logs filtered to the record.
• Contact PropLink support with the URL of the page you are looking at, a description of what you expected to happen and what happened instead.

What is in this section

New articles are added whenever PropLink support sees a recurring question. If you have run into something that is not here, contact PropLink support.

What this section is not for

• Feature requests. Use the in-app feedback for those.
• Bug reports. Use the in-app Report an issue link.
• Configuration questions. Use the relevant Settings page.