Notification preferences
Different people want different alerts. PropLink lets users (staff) and contacts (residents, contractors) choose what they receive and on which channel.
User notification preferences
Staff users configure preferences under Profile → Notification preferences:
| Notification type | Channels available |
|---|---|
| Ticket assigned to me | Email, in-app, push (mobile) |
| Ticket update I am watching | Email, in-app |
| Work order awaiting review | Email, in-app, push |
| Maintenance event due in 30 days | Email, in-app |
| Approval required (invoice, bill, payment) | Email, in-app |
| New high-priority ticket on my site | Email, in-app, push |
| Bank feed reconnection required | |
| Compliance overdue | Email, in-app |
| Mention in a thread | Email, in-app |
| Daily digest |
Toggle each independently. The default is sensible (everything on email and in-app, push for urgent only).
Resident notification preferences
Residents configure their preferences inside ResidencePort:
- New invoice issued.
- Invoice payment received.
- Reminder before due date.
- Site announcement posted.
- Ticket reply received.
- Document added to a folder I have access to.
Marketing and survey emails are explicitly opt-in for residents under UK GDPR rules.
Statutory communications cannot be opted out
Some communications are required by law and cannot be turned off:
- Section 20 consultation notices.
- Section 166 ground rent notices.
- Service charge year-end pack.
- Statutory building safety updates.
PropLink sends these regardless of the recipient's preferences and records them on the communications log.
Quiet hours
Set quiet hours under Profile → Notification preferences → Quiet hours:
- Pick a start and end time (default 18:00 to 08:00).
- Choose which days quiet hours apply.
- During quiet hours, push notifications are suppressed unless marked Urgent.
Useful for site managers who do not want the boiler-pressure-low alert at 03:00.
Digest emails
Instead of one email per event, opt for a digest:
- Hourly digest — every hour during business hours.
- Daily digest — once at the start of the day.
- Weekly digest — every Monday morning.
Digests are good for non-urgent notifications. Anything urgent still sends individually.
What each contact sees
Open the contact's profile and click Notifications to see exactly which messages they have received and which they have suppressed. Useful when a leaseholder asks why they did not receive a specific email.
Related
Last reviewed 10 May 2026.