A user keeps being logged out

Symptom

A user is repeatedly signed out of PropLink, sometimes mid-task.

Cause

• Session expiry. Sessions expire after 30 days of inactivity, or sooner if the user signs in elsewhere.
• Multiple device sign-ins. Signing in on a new device can sign out older sessions.
• Browser deleting cookies at the end of each session.
• Network changes (switching between Wi-Fi networks) can break sessions in some environments.
• Two-factor failures triggering forced re-authentication.

Fix

1. Ask the user to keep their browser open and avoid clearing cookies.
2. Ask them not to sign in on multiple devices unless needed.
3. Check Profile → Devices to see active sessions.
4. Sign out all other sessions if the user suspects unauthorised access.

Prevent it next time

• For shared computers, sign out at the end of each shift.
• For personal computers, trust the device and stay signed in.

Still stuck?

If the user is being signed out repeatedly without obvious cause, contact PropLink support with their email and the approximate timestamps of the sign-outs.