[{"data":1,"prerenderedAt":407},["ShallowReactive",2],{"content-/troubleshooting":3,"docs-toc":242},{"_path":4,"_dir":5,"_draft":6,"_partial":6,"_locale":5,"title":7,"description":8,"type":9,"status":10,"applies_to":11,"last_reviewed":13,"related":14,"body":18,"_type":236,"_id":237,"_source":238,"_file":239,"_stem":240,"_extension":241},"/troubleshooting","",false,"Troubleshooting","Symptom-first articles for when something is not behaving. Each article describes what you see, why it happens and how to fix it.","troubleshooting","live",[12],"shared","2026-05-10",[15,16,17],"/troubleshooting/cant-log-in","/troubleshooting/bank-statement-zero-rows","/troubleshooting/invoice-wont-approve",{"type":19,"children":20,"toc":229},"root",[21,28,55,111,118,123,128,161,167,171,176,182],{"type":22,"tag":23,"props":24,"children":25},"element","h1",{"id":9},[26],{"type":27,"value":7},"text",{"type":22,"tag":29,"props":30,"children":31},"p",{},[32,34,40,42,47,48,53],{"type":27,"value":33},"Every article in this section is titled by the symptom , ",{"type":22,"tag":35,"props":36,"children":37},"em",{},[38],{"type":27,"value":39},"\"I can't log in\"",{"type":27,"value":41},", ",{"type":22,"tag":35,"props":43,"children":44},{},[45],{"type":27,"value":46},"\"Bank statement import shows zero rows\"",{"type":27,"value":41},{"type":22,"tag":35,"props":49,"children":50},{},[51],{"type":27,"value":52},"\"An invoice won't approve\"",{"type":27,"value":54},". The body follows a single structure:",{"type":22,"tag":56,"props":57,"children":58},"ol",{},[59,71,81,91,101],{"type":22,"tag":60,"props":61,"children":62},"li",{},[63,69],{"type":22,"tag":64,"props":65,"children":66},"strong",{},[67],{"type":27,"value":68},"Symptom",{"type":27,"value":70},", what you see on screen.",{"type":22,"tag":60,"props":72,"children":73},{},[74,79],{"type":22,"tag":64,"props":75,"children":76},{},[77],{"type":27,"value":78},"Cause",{"type":27,"value":80},", the most likely reasons.",{"type":22,"tag":60,"props":82,"children":83},{},[84,89],{"type":22,"tag":64,"props":85,"children":86},{},[87],{"type":27,"value":88},"Fix",{"type":27,"value":90},", the steps to resolve.",{"type":22,"tag":60,"props":92,"children":93},{},[94,99],{"type":22,"tag":64,"props":95,"children":96},{},[97],{"type":27,"value":98},"Prevent it next time",{"type":27,"value":100},", what to change going forward.",{"type":22,"tag":60,"props":102,"children":103},{},[104,109],{"type":22,"tag":64,"props":105,"children":106},{},[107],{"type":27,"value":108},"Still stuck?",{"type":27,"value":110},", when to escalate to PropLink support.",{"type":22,"tag":112,"props":113,"children":115},"h2",{"id":114},"how-to-use-this-section",[116],{"type":27,"value":117},"How to use this section",{"type":22,"tag":29,"props":119,"children":120},{},[121],{"type":27,"value":122},"Use the search at the top of the page, describe what is going wrong in your own words. The article that matches will usually appear in the first three results.",{"type":22,"tag":29,"props":124,"children":125},{},[126],{"type":27,"value":127},"If you cannot find an article that matches:",{"type":22,"tag":129,"props":130,"children":131},"ul",{},[132,144,156],{"type":22,"tag":60,"props":133,"children":134},{},[135,137,142],{"type":27,"value":136},"Check the ",{"type":22,"tag":64,"props":138,"children":139},{},[140],{"type":27,"value":141},"History and Notes",{"type":27,"value":143}," panel on the record you are working with. Many issues are explained there.",{"type":22,"tag":60,"props":145,"children":146},{},[147,149,154],{"type":27,"value":148},"Check ",{"type":22,"tag":64,"props":150,"children":151},{},[152],{"type":27,"value":153},"Settings → Audit logs",{"type":27,"value":155}," filtered to the record.",{"type":22,"tag":60,"props":157,"children":158},{},[159],{"type":27,"value":160},"Contact PropLink support with the URL of the page you are looking at, a description of what you expected to happen and what happened instead.",{"type":22,"tag":112,"props":162,"children":164},{"id":163},"what-is-in-this-section",[165],{"type":27,"value":166},"What is in this section",{"type":22,"tag":168,"props":169,"children":170},"card-list",{},[],{"type":22,"tag":29,"props":172,"children":173},{},[174],{"type":27,"value":175},"New articles are added whenever PropLink support sees a recurring question. If you have run into something that is not here, contact PropLink support.",{"type":22,"tag":112,"props":177,"children":179},{"id":178},"what-this-section-is-not-for",[180],{"type":27,"value":181},"What this section is not for",{"type":22,"tag":129,"props":183,"children":184},{},[185,195,212],{"type":22,"tag":60,"props":186,"children":187},{},[188,193],{"type":22,"tag":64,"props":189,"children":190},{},[191],{"type":27,"value":192},"Feature requests.",{"type":27,"value":194}," Use the in-app feedback for those.",{"type":22,"tag":60,"props":196,"children":197},{},[198,203,205,210],{"type":22,"tag":64,"props":199,"children":200},{},[201],{"type":27,"value":202},"Bug reports.",{"type":27,"value":204}," Use the in-app ",{"type":22,"tag":35,"props":206,"children":207},{},[208],{"type":27,"value":209},"Report an issue",{"type":27,"value":211}," link.",{"type":22,"tag":60,"props":213,"children":214},{},[215,220,222,227],{"type":22,"tag":64,"props":216,"children":217},{},[218],{"type":27,"value":219},"Configuration questions.",{"type":27,"value":221}," Use the relevant ",{"type":22,"tag":64,"props":223,"children":224},{},[225],{"type":27,"value":226},"Settings",{"type":27,"value":228}," page.",{"title":5,"searchDepth":230,"depth":230,"links":231},3,[232,234,235],{"id":114,"depth":233,"text":117},2,{"id":163,"depth":233,"text":166},{"id":178,"depth":233,"text":181},"markdown","content:21.troubleshooting:index.md","content","21.troubleshooting/index.md","21.troubleshooting/index","md",{"_path":4,"_dir":5,"_draft":6,"_partial":6,"_locale":5,"title":7,"description":8,"type":9,"status":10,"applies_to":243,"last_reviewed":13,"related":244,"body":245,"_type":236,"_id":237,"_source":238,"_file":239,"_stem":240,"_extension":241},[12],[15,16,17],{"type":19,"children":246,"toc":402},[247,251,270,313,317,321,325,350,354,357,361,365],{"type":22,"tag":23,"props":248,"children":249},{"id":9},[250],{"type":27,"value":7},{"type":22,"tag":29,"props":252,"children":253},{},[254,255,259,260,264,265,269],{"type":27,"value":33},{"type":22,"tag":35,"props":256,"children":257},{},[258],{"type":27,"value":39},{"type":27,"value":41},{"type":22,"tag":35,"props":261,"children":262},{},[263],{"type":27,"value":46},{"type":27,"value":41},{"type":22,"tag":35,"props":266,"children":267},{},[268],{"type":27,"value":52},{"type":27,"value":54},{"type":22,"tag":56,"props":271,"children":272},{},[273,281,289,297,305],{"type":22,"tag":60,"props":274,"children":275},{},[276,280],{"type":22,"tag":64,"props":277,"children":278},{},[279],{"type":27,"value":68},{"type":27,"value":70},{"type":22,"tag":60,"props":282,"children":283},{},[284,288],{"type":22,"tag":64,"props":285,"children":286},{},[287],{"type":27,"value":78},{"type":27,"value":80},{"type":22,"tag":60,"props":290,"children":291},{},[292,296],{"type":22,"tag":64,"props":293,"children":294},{},[295],{"type":27,"value":88},{"type":27,"value":90},{"type":22,"tag":60,"props":298,"children":299},{},[300,304],{"type":22,"tag":64,"props":301,"children":302},{},[303],{"type":27,"value":98},{"type":27,"value":100},{"type":22,"tag":60,"props":306,"children":307},{},[308,312],{"type":22,"tag":64,"props":309,"children":310},{},[311],{"type":27,"value":108},{"type":27,"value":110},{"type":22,"tag":112,"props":314,"children":315},{"id":114},[316],{"type":27,"value":117},{"type":22,"tag":29,"props":318,"children":319},{},[320],{"type":27,"value":122},{"type":22,"tag":29,"props":322,"children":323},{},[324],{"type":27,"value":127},{"type":22,"tag":129,"props":326,"children":327},{},[328,337,346],{"type":22,"tag":60,"props":329,"children":330},{},[331,332,336],{"type":27,"value":136},{"type":22,"tag":64,"props":333,"children":334},{},[335],{"type":27,"value":141},{"type":27,"value":143},{"type":22,"tag":60,"props":338,"children":339},{},[340,341,345],{"type":27,"value":148},{"type":22,"tag":64,"props":342,"children":343},{},[344],{"type":27,"value":153},{"type":27,"value":155},{"type":22,"tag":60,"props":347,"children":348},{},[349],{"type":27,"value":160},{"type":22,"tag":112,"props":351,"children":352},{"id":163},[353],{"type":27,"value":166},{"type":22,"tag":168,"props":355,"children":356},{},[],{"type":22,"tag":29,"props":358,"children":359},{},[360],{"type":27,"value":175},{"type":22,"tag":112,"props":362,"children":363},{"id":178},[364],{"type":27,"value":181},{"type":22,"tag":129,"props":366,"children":367},{},[368,376,389],{"type":22,"tag":60,"props":369,"children":370},{},[371,375],{"type":22,"tag":64,"props":372,"children":373},{},[374],{"type":27,"value":192},{"type":27,"value":194},{"type":22,"tag":60,"props":377,"children":378},{},[379,383,384,388],{"type":22,"tag":64,"props":380,"children":381},{},[382],{"type":27,"value":202},{"type":27,"value":204},{"type":22,"tag":35,"props":385,"children":386},{},[387],{"type":27,"value":209},{"type":27,"value":211},{"type":22,"tag":60,"props":390,"children":391},{},[392,396,397,401],{"type":22,"tag":64,"props":393,"children":394},{},[395],{"type":27,"value":219},{"type":27,"value":221},{"type":22,"tag":64,"props":398,"children":399},{},[400],{"type":27,"value":226},{"type":27,"value":228},{"title":5,"searchDepth":230,"depth":230,"links":403},[404,405,406],{"id":114,"depth":233,"text":117},{"id":163,"depth":233,"text":166},{"id":178,"depth":233,"text":181},1778601709225]