[{"data":1,"prerenderedAt":804},["ShallowReactive",2],{"content-/communications/the-communications-log":3,"docs-toc":457},{"_path":4,"_dir":5,"_draft":6,"_partial":6,"_locale":7,"title":8,"description":9,"type":10,"status":11,"applies_to":12,"last_reviewed":14,"related":15,"body":18,"_type":451,"_id":452,"_source":453,"_file":454,"_stem":455,"_extension":456},"/communications/the-communications-log","communications",false,"","The communications log","A searchable record of every email, letter, push notification and SMS PropLink has sent.","concept","live",[13],"shared","2026-05-10",[16,17],"/communications/email-templates","/core-concepts/the-audit-trail",{"type":19,"children":20,"toc":441},"root",[21,29,43,50,115,120,126,258,264,269,336,342,347,370,375,381,386,419,424,430],{"type":22,"tag":23,"props":24,"children":26},"element","h1",{"id":25},"the-communications-log",[27],{"type":28,"value":8},"text",{"type":22,"tag":30,"props":31,"children":32},"p",{},[33,35,41],{"type":28,"value":34},"The communications log under ",{"type":22,"tag":36,"props":37,"children":38},"strong",{},[39],{"type":28,"value":40},"Communications → Log",{"type":28,"value":42}," records every outbound message PropLink has sent. Each entry shows recipient, channel, subject, status and the time it was sent.",{"type":22,"tag":44,"props":45,"children":47},"h2",{"id":46},"what-is-logged",[48],{"type":28,"value":49},"What is logged",{"type":22,"tag":51,"props":52,"children":53},"ul",{},[54,65,75,85,95,105],{"type":22,"tag":55,"props":56,"children":57},"li",{},[58,63],{"type":22,"tag":36,"props":59,"children":60},{},[61],{"type":28,"value":62},"Emails",{"type":28,"value":64}," — transactional and bulk.",{"type":22,"tag":55,"props":66,"children":67},{},[68,73],{"type":22,"tag":36,"props":69,"children":70},{},[71],{"type":28,"value":72},"Letters",{"type":28,"value":74}," — generated as PDFs for posting.",{"type":22,"tag":55,"props":76,"children":77},{},[78,83],{"type":22,"tag":36,"props":79,"children":80},{},[81],{"type":28,"value":82},"SMS",{"type":28,"value":84}," — when SMS becomes available.",{"type":22,"tag":55,"props":86,"children":87},{},[88,93],{"type":22,"tag":36,"props":89,"children":90},{},[91],{"type":28,"value":92},"WhatsApp messages",{"type":28,"value":94}," — when PropLink Chat becomes available.",{"type":22,"tag":55,"props":96,"children":97},{},[98,103],{"type":22,"tag":36,"props":99,"children":100},{},[101],{"type":28,"value":102},"Push notifications",{"type":28,"value":104}," — to the Facility Report mobile app.",{"type":22,"tag":55,"props":106,"children":107},{},[108,113],{"type":22,"tag":36,"props":109,"children":110},{},[111],{"type":28,"value":112},"ResidencePort posts",{"type":28,"value":114}," — when an announcement is posted to a portal.",{"type":22,"tag":30,"props":116,"children":117},{},[118],{"type":28,"value":119},"Inbound messages (replies, email-to-ticket, ResidencePort messages) are logged on the parent ticket rather than the communications log.",{"type":22,"tag":44,"props":121,"children":123},{"id":122},"what-each-entry-shows",[124],{"type":28,"value":125},"What each entry shows",{"type":22,"tag":127,"props":128,"children":129},"table",{},[130,149],{"type":22,"tag":131,"props":132,"children":133},"thead",{},[134],{"type":22,"tag":135,"props":136,"children":137},"tr",{},[138,144],{"type":22,"tag":139,"props":140,"children":141},"th",{},[142],{"type":28,"value":143},"Column",{"type":22,"tag":139,"props":145,"children":146},{},[147],{"type":28,"value":148},"Description",{"type":22,"tag":150,"props":151,"children":152},"tbody",{},[153,167,180,193,206,219,232,245],{"type":22,"tag":135,"props":154,"children":155},{},[156,162],{"type":22,"tag":157,"props":158,"children":159},"td",{},[160],{"type":28,"value":161},"Sent at",{"type":22,"tag":157,"props":163,"children":164},{},[165],{"type":28,"value":166},"Date and time",{"type":22,"tag":135,"props":168,"children":169},{},[170,175],{"type":22,"tag":157,"props":171,"children":172},{},[173],{"type":28,"value":174},"Recipient",{"type":22,"tag":157,"props":176,"children":177},{},[178],{"type":28,"value":179},"Contact's name and email/phone",{"type":22,"tag":135,"props":181,"children":182},{},[183,188],{"type":22,"tag":157,"props":184,"children":185},{},[186],{"type":28,"value":187},"Channel",{"type":22,"tag":157,"props":189,"children":190},{},[191],{"type":28,"value":192},"Email, SMS, push, etc.",{"type":22,"tag":135,"props":194,"children":195},{},[196,201],{"type":22,"tag":157,"props":197,"children":198},{},[199],{"type":28,"value":200},"Subject",{"type":22,"tag":157,"props":202,"children":203},{},[204],{"type":28,"value":205},"Email subject or message preview",{"type":22,"tag":135,"props":207,"children":208},{},[209,214],{"type":22,"tag":157,"props":210,"children":211},{},[212],{"type":28,"value":213},"Linked to",{"type":22,"tag":157,"props":215,"children":216},{},[217],{"type":28,"value":218},"Site, unit, ticket, invoice, etc.",{"type":22,"tag":135,"props":220,"children":221},{},[222,227],{"type":22,"tag":157,"props":223,"children":224},{},[225],{"type":28,"value":226},"Sent by",{"type":22,"tag":157,"props":228,"children":229},{},[230],{"type":28,"value":231},"The user or system that triggered it",{"type":22,"tag":135,"props":233,"children":234},{},[235,240],{"type":22,"tag":157,"props":236,"children":237},{},[238],{"type":28,"value":239},"Status",{"type":22,"tag":157,"props":241,"children":242},{},[243],{"type":28,"value":244},"Sent, delivered, opened, bounced, failed",{"type":22,"tag":135,"props":246,"children":247},{},[248,253],{"type":22,"tag":157,"props":249,"children":250},{},[251],{"type":28,"value":252},"Template",{"type":22,"tag":157,"props":254,"children":255},{},[256],{"type":28,"value":257},"Which template was used",{"type":22,"tag":44,"props":259,"children":261},{"id":260},"filtering",[262],{"type":28,"value":263},"Filtering",{"type":22,"tag":30,"props":265,"children":266},{},[267],{"type":28,"value":268},"The log supports:",{"type":22,"tag":51,"props":270,"children":271},{},[272,282,290,299,307,316,326],{"type":22,"tag":55,"props":273,"children":274},{},[275,280],{"type":22,"tag":36,"props":276,"children":277},{},[278],{"type":28,"value":279},"Date range",{"type":28,"value":281},".",{"type":22,"tag":55,"props":283,"children":284},{},[285,289],{"type":22,"tag":36,"props":286,"children":287},{},[288],{"type":28,"value":187},{"type":28,"value":281},{"type":22,"tag":55,"props":291,"children":292},{},[293,297],{"type":22,"tag":36,"props":294,"children":295},{},[296],{"type":28,"value":239},{"type":28,"value":298}," (delivered only, bounced only, failed only).",{"type":22,"tag":55,"props":300,"children":301},{},[302,306],{"type":22,"tag":36,"props":303,"children":304},{},[305],{"type":28,"value":174},{"type":28,"value":281},{"type":22,"tag":55,"props":308,"children":309},{},[310,315],{"type":22,"tag":36,"props":311,"children":312},{},[313],{"type":28,"value":314},"Sender",{"type":28,"value":281},{"type":22,"tag":55,"props":317,"children":318},{},[319,324],{"type":22,"tag":36,"props":320,"children":321},{},[322],{"type":28,"value":323},"Linked record",{"type":28,"value":325}," (all communications about a specific site or unit).",{"type":22,"tag":55,"props":327,"children":328},{},[329,334],{"type":22,"tag":36,"props":330,"children":331},{},[332],{"type":28,"value":333},"Full-text search",{"type":28,"value":335}," across subject and body.",{"type":22,"tag":44,"props":337,"children":339},{"id":338},"why-it-matters",[340],{"type":28,"value":341},"Why it matters",{"type":22,"tag":30,"props":343,"children":344},{},[345],{"type":28,"value":346},"For disputes and tribunal exposure, the log is the proof that:",{"type":22,"tag":51,"props":348,"children":349},{},[350,355,360,365],{"type":22,"tag":55,"props":351,"children":352},{},[353],{"type":28,"value":354},"The Section 20 notice went out on the date you say it did.",{"type":22,"tag":55,"props":356,"children":357},{},[358],{"type":28,"value":359},"The arrears reminders were sent before the formal demand.",{"type":22,"tag":55,"props":361,"children":362},{},[363],{"type":28,"value":364},"The annual building safety announcement reached every resident.",{"type":22,"tag":55,"props":366,"children":367},{},[368],{"type":28,"value":369},"The leaseholder received their year-end pack within the statutory deadline.",{"type":22,"tag":30,"props":371,"children":372},{},[373],{"type":28,"value":374},"The log is read-only. Nothing in it can be edited or deleted by any user.",{"type":22,"tag":44,"props":376,"children":378},{"id":377},"bounce-and-failure-handling",[379],{"type":28,"value":380},"Bounce and failure handling",{"type":22,"tag":30,"props":382,"children":383},{},[384],{"type":28,"value":385},"Emails that bounce or fail are flagged in the log. Bounce reasons:",{"type":22,"tag":51,"props":387,"children":388},{},[389,399,409],{"type":22,"tag":55,"props":390,"children":391},{},[392,397],{"type":22,"tag":36,"props":393,"children":394},{},[395],{"type":28,"value":396},"Hard bounce",{"type":28,"value":398}," — the address is wrong or the mailbox no longer exists. The contact's email is flagged for review.",{"type":22,"tag":55,"props":400,"children":401},{},[402,407],{"type":22,"tag":36,"props":403,"children":404},{},[405],{"type":28,"value":406},"Soft bounce",{"type":28,"value":408}," — temporary delivery failure. PropLink retries.",{"type":22,"tag":55,"props":410,"children":411},{},[412,417],{"type":22,"tag":36,"props":413,"children":414},{},[415],{"type":28,"value":416},"Spam filtered",{"type":28,"value":418}," — the recipient's mail server marked it as spam. You can ask the recipient to whitelist your domain.",{"type":22,"tag":30,"props":420,"children":421},{},[422],{"type":28,"value":423},"For statutory notices, hard bounces require follow-up. PropLink raises a ticket so the issue is not missed.",{"type":22,"tag":44,"props":425,"children":427},{"id":426},"exporting",[428],{"type":28,"value":429},"Exporting",{"type":22,"tag":30,"props":431,"children":432},{},[433,435,440],{"type":28,"value":434},"The log exports to CSV. For periodic compliance reporting, set up a scheduled export under ",{"type":22,"tag":36,"props":436,"children":437},{},[438],{"type":28,"value":439},"Reporting → Schedule",{"type":28,"value":281},{"title":7,"searchDepth":442,"depth":442,"links":443},3,[444,446,447,448,449,450],{"id":46,"depth":445,"text":49},2,{"id":122,"depth":445,"text":125},{"id":260,"depth":445,"text":263},{"id":338,"depth":445,"text":341},{"id":377,"depth":445,"text":380},{"id":426,"depth":445,"text":429},"markdown","content:12.communications:the-communications-log.md","content","12.communications/the-communications-log.md","12.communications/the-communications-log","md",{"_path":4,"_dir":5,"_draft":6,"_partial":6,"_locale":7,"title":8,"description":9,"type":10,"status":11,"applies_to":458,"last_reviewed":14,"related":459,"body":460,"_type":451,"_id":452,"_source":453,"_file":454,"_stem":455,"_extension":456},[13],[16,17],{"type":19,"children":461,"toc":796},[462,466,475,479,530,534,538,646,650,654,713,717,721,740,744,748,752,779,783,787],{"type":22,"tag":23,"props":463,"children":464},{"id":25},[465],{"type":28,"value":8},{"type":22,"tag":30,"props":467,"children":468},{},[469,470,474],{"type":28,"value":34},{"type":22,"tag":36,"props":471,"children":472},{},[473],{"type":28,"value":40},{"type":28,"value":42},{"type":22,"tag":44,"props":476,"children":477},{"id":46},[478],{"type":28,"value":49},{"type":22,"tag":51,"props":480,"children":481},{},[482,490,498,506,514,522],{"type":22,"tag":55,"props":483,"children":484},{},[485,489],{"type":22,"tag":36,"props":486,"children":487},{},[488],{"type":28,"value":62},{"type":28,"value":64},{"type":22,"tag":55,"props":491,"children":492},{},[493,497],{"type":22,"tag":36,"props":494,"children":495},{},[496],{"type":28,"value":72},{"type":28,"value":74},{"type":22,"tag":55,"props":499,"children":500},{},[501,505],{"type":22,"tag":36,"props":502,"children":503},{},[504],{"type":28,"value":82},{"type":28,"value":84},{"type":22,"tag":55,"props":507,"children":508},{},[509,513],{"type":22,"tag":36,"props":510,"children":511},{},[512],{"type":28,"value":92},{"type":28,"value":94},{"type":22,"tag":55,"props":515,"children":516},{},[517,521],{"type":22,"tag":36,"props":518,"children":519},{},[520],{"type":28,"value":102},{"type":28,"value":104},{"type":22,"tag":55,"props":523,"children":524},{},[525,529],{"type":22,"tag":36,"props":526,"children":527},{},[528],{"type":28,"value":112},{"type":28,"value":114},{"type":22,"tag":30,"props":531,"children":532},{},[533],{"type":28,"value":119},{"type":22,"tag":44,"props":535,"children":536},{"id":122},[537],{"type":28,"value":125},{"type":22,"tag":127,"props":539,"children":540},{},[541,555],{"type":22,"tag":131,"props":542,"children":543},{},[544],{"type":22,"tag":135,"props":545,"children":546},{},[547,551],{"type":22,"tag":139,"props":548,"children":549},{},[550],{"type":28,"value":143},{"type":22,"tag":139,"props":552,"children":553},{},[554],{"type":28,"value":148},{"type":22,"tag":150,"props":556,"children":557},{},[558,569,580,591,602,613,624,635],{"type":22,"tag":135,"props":559,"children":560},{},[561,565],{"type":22,"tag":157,"props":562,"children":563},{},[564],{"type":28,"value":161},{"type":22,"tag":157,"props":566,"children":567},{},[568],{"type":28,"value":166},{"type":22,"tag":135,"props":570,"children":571},{},[572,576],{"type":22,"tag":157,"props":573,"children":574},{},[575],{"type":28,"value":174},{"type":22,"tag":157,"props":577,"children":578},{},[579],{"type":28,"value":179},{"type":22,"tag":135,"props":581,"children":582},{},[583,587],{"type":22,"tag":157,"props":584,"children":585},{},[586],{"type":28,"value":187},{"type":22,"tag":157,"props":588,"children":589},{},[590],{"type":28,"value":192},{"type":22,"tag":135,"props":592,"children":593},{},[594,598],{"type":22,"tag":157,"props":595,"children":596},{},[597],{"type":28,"value":200},{"type":22,"tag":157,"props":599,"children":600},{},[601],{"type":28,"value":205},{"type":22,"tag":135,"props":603,"children":604},{},[605,609],{"type":22,"tag":157,"props":606,"children":607},{},[608],{"type":28,"value":213},{"type":22,"tag":157,"props":610,"children":611},{},[612],{"type":28,"value":218},{"type":22,"tag":135,"props":614,"children":615},{},[616,620],{"type":22,"tag":157,"props":617,"children":618},{},[619],{"type":28,"value":226},{"type":22,"tag":157,"props":621,"children":622},{},[623],{"type":28,"value":231},{"type":22,"tag":135,"props":625,"children":626},{},[627,631],{"type":22,"tag":157,"props":628,"children":629},{},[630],{"type":28,"value":239},{"type":22,"tag":157,"props":632,"children":633},{},[634],{"type":28,"value":244},{"type":22,"tag":135,"props":636,"children":637},{},[638,642],{"type":22,"tag":157,"props":639,"children":640},{},[641],{"type":28,"value":252},{"type":22,"tag":157,"props":643,"children":644},{},[645],{"type":28,"value":257},{"type":22,"tag":44,"props":647,"children":648},{"id":260},[649],{"type":28,"value":263},{"type":22,"tag":30,"props":651,"children":652},{},[653],{"type":28,"value":268},{"type":22,"tag":51,"props":655,"children":656},{},[657,665,673,681,689,697,705],{"type":22,"tag":55,"props":658,"children":659},{},[660,664],{"type":22,"tag":36,"props":661,"children":662},{},[663],{"type":28,"value":279},{"type":28,"value":281},{"type":22,"tag":55,"props":666,"children":667},{},[668,672],{"type":22,"tag":36,"props":669,"children":670},{},[671],{"type":28,"value":187},{"type":28,"value":281},{"type":22,"tag":55,"props":674,"children":675},{},[676,680],{"type":22,"tag":36,"props":677,"children":678},{},[679],{"type":28,"value":239},{"type":28,"value":298},{"type":22,"tag":55,"props":682,"children":683},{},[684,688],{"type":22,"tag":36,"props":685,"children":686},{},[687],{"type":28,"value":174},{"type":28,"value":281},{"type":22,"tag":55,"props":690,"children":691},{},[692,696],{"type":22,"tag":36,"props":693,"children":694},{},[695],{"type":28,"value":314},{"type":28,"value":281},{"type":22,"tag":55,"props":698,"children":699},{},[700,704],{"type":22,"tag":36,"props":701,"children":702},{},[703],{"type":28,"value":323},{"type":28,"value":325},{"type":22,"tag":55,"props":706,"children":707},{},[708,712],{"type":22,"tag":36,"props":709,"children":710},{},[711],{"type":28,"value":333},{"type":28,"value":335},{"type":22,"tag":44,"props":714,"children":715},{"id":338},[716],{"type":28,"value":341},{"type":22,"tag":30,"props":718,"children":719},{},[720],{"type":28,"value":346},{"type":22,"tag":51,"props":722,"children":723},{},[724,728,732,736],{"type":22,"tag":55,"props":725,"children":726},{},[727],{"type":28,"value":354},{"type":22,"tag":55,"props":729,"children":730},{},[731],{"type":28,"value":359},{"type":22,"tag":55,"props":733,"children":734},{},[735],{"type":28,"value":364},{"type":22,"tag":55,"props":737,"children":738},{},[739],{"type":28,"value":369},{"type":22,"tag":30,"props":741,"children":742},{},[743],{"type":28,"value":374},{"type":22,"tag":44,"props":745,"children":746},{"id":377},[747],{"type":28,"value":380},{"type":22,"tag":30,"props":749,"children":750},{},[751],{"type":28,"value":385},{"type":22,"tag":51,"props":753,"children":754},{},[755,763,771],{"type":22,"tag":55,"props":756,"children":757},{},[758,762],{"type":22,"tag":36,"props":759,"children":760},{},[761],{"type":28,"value":396},{"type":28,"value":398},{"type":22,"tag":55,"props":764,"children":765},{},[766,770],{"type":22,"tag":36,"props":767,"children":768},{},[769],{"type":28,"value":406},{"type":28,"value":408},{"type":22,"tag":55,"props":772,"children":773},{},[774,778],{"type":22,"tag":36,"props":775,"children":776},{},[777],{"type":28,"value":416},{"type":28,"value":418},{"type":22,"tag":30,"props":780,"children":781},{},[782],{"type":28,"value":423},{"type":22,"tag":44,"props":784,"children":785},{"id":426},[786],{"type":28,"value":429},{"type":22,"tag":30,"props":788,"children":789},{},[790,791,795],{"type":28,"value":434},{"type":22,"tag":36,"props":792,"children":793},{},[794],{"type":28,"value":439},{"type":28,"value":281},{"title":7,"searchDepth":442,"depth":442,"links":797},[798,799,800,801,802,803],{"id":46,"depth":445,"text":49},{"id":122,"depth":445,"text":125},{"id":260,"depth":445,"text":263},{"id":338,"depth":445,"text":341},{"id":377,"depth":445,"text":380},{"id":426,"depth":445,"text":429},1778601704930]